FORGED Lifestyle Limited - Terms of Service

Applies to: Clients, Visitors, Website/Social Media Viewers, Third Parties, Contractors, and All Users of Company Materials

Company: FORGED Lifestyle Limited

Company Number: 16862048

Registered Address: 3rd Floor, 86-89 Paul Street, London, EC2A 4NE

Governing Law: England & Wales

Purpose: This pack provides detailed, legally-aware policies designed to protect FORGED Lifestyle Limited

("the Company") from legal, financial, reputational and operational risk when delivering services, publishing

content, interacting with third parties, and operating in any setting (online, in-person, rented premises,

outdoors, or client premises). These policies are written to extend protection beyond clients to any person or

organisation who may reasonably rely on or interact with the Company or its materials.

Table of Contents

1. Definitions & Interpretation

2. Scope & Applicability

3. General Legal Disclaimers

4. Comprehensive Liability Limitation & Indemnity

5. Consumer Rights & Statutory Notices

6. Privacy, Data Protection & Data Retention (Detailed)

7. Content, Website & Social Media Use – Warnings & Disclaimers

8. Intellectual Property & Use Restrictions

9. Health, Safety, Medical & Exercise Guidance (In-depth)

10. Nutrition & Supplementation Policy

11. Bookings, Payment, Refunds & Cancellation (Detailed)

12. Safeguarding, Vulnerable Persons & Reporting

13. Insurance, Third Parties & Venue/Equipment Risk Allocation

14. Complaints, Disputes & Alternative Dispute Resolution

15. Emergency Procedures, First Aid & Incident Reporting

16. Accessibility, Equality & Non-Discrimination

17. Force Majeure, Severability & Entire Agreement

18. Amendment, Notice & Contact Details

Definitions & Interpretation

Company = FORGED Lifestyle Limited.

User = any person interacting with the Company or its Content (clients, prospective clients, visitors,

online viewers, contractors, suppliers, venue staff, or members of the public).

Content = all materials produced or published by the Company (webpages, posts, videos, images,

printouts, PDFs, emails, presentations, marketing, plans, or verbal advice).

Services = personal training, nutrition advice, diet plans, motivational support, and any additional

services the Company provides now or in future.

Interpretation: headings for convenience only; singular includes plural; references to laws include

amendments.

Scope & Applicability

These policies apply to all interactions with the Company, including but not limited to: - In-person sessions

at Company premises, third-party gyms or outdoor spaces - Home visits and remote/online coaching

Viewing, downloading, or acting on Content on any platform - Engagements with subcontractors,

contractors, or third-party partners acting on the Company’s behalf

By interacting with the Company or its Content you consent to these policies.

General Legal Disclaimers

3.1 No Guarantee of Outcomes. All Services and Content are educational and informational. The Company

does not guarantee weight loss, performance improvements, medical outcomes, or mental health

improvements.

3.2 No Medical/Nutritional Diagnosis. The Company does not diagnose or treat medical or psychiatric

conditions. Nothing on any platform should be used as a substitute for professional medical advice,

diagnosis or treatment.

3.3 No Professional Relationship by Viewing Content. Merely viewing or downloading Content does not

create a clinician/patient, therapist/client, or doctor/patient practitioner/client company/client relationship.

Comprehensive Liability Limitation & Indemnity

4.1 Scope of Limitation. To the fullest extent permitted by applicable law, the Company’s aggregate liability

for all claims arising out of or connected with Services, Content or any contract is limited to the total amount

paid by the User to the Company in the 12 months preceding the claim.

4.2 Exclusions. The Company will not be liable for: - Indirect, incidental, consequential, punitive or special

losses (including loss of profit, business, reputation or data) - Loss or damage caused by third parties - Any

injury, illness, or death not caused by the Company’s proven negligence

4.3 Indemnity by User. Users agree to indemnify and hold harmless the Company, its directors, employees,

contractors and agents from and against all claims, liabilities, losses, damages and expenses (including

legal costs) arising from: - Use or misuse of Content or Services - Failure to disclose relevant medical or

personal information - Breach of these policies

4.4 Duty to Mitigate. Users must take reasonable steps to mitigate losses and report incidents promptly.

4.5 Insurance Requirement. Where appropriate (e.g., freelance trainers, event contractors), third parties

working on behalf of the Company must maintain adequate public liability and professional indemnity

insurance and provide evidence on request.

Consumer Rights & Statutory Notices

5.1 Consumer Contracts Regulations & Cooling-Off. Digital content and bespoke services are generally

excluded from the statutory 14-day cooling-off period once performance has begun with the consumer’s

consent; refunds for delivered bespoke plans are therefore limited. Where statutory consumer rights apply,

they will be respected.

5.2 Statutory Warranties. Nothing in these policies attempts to exclude statutory rights which cannot be

excluded under consumer protection law (e.g., goods not as described). Such statutory rights remain unless

expressly replaced by lawful terms.

Privacy, Data Protection & Data Retention

6.1 Data Controller. FORGED Lifestyle Limited is the data controller for personal data processed in

providing Services and managing Users.

6.2 Types of Personal Data. We collect identity, contact, health & medical, financial (payments via

processors), technical (IP, device), cookies/analytics, and marketing preferences.

6.3 Legal Basis for Processing. Processing is justified by one or more of: contract performance, legal

obligation, legitimate interests, and explicit consent for special category data (health information).

6.4 Sensitive Data (Special Categories). Health and medical data is processed only with explicit written

consent and only to the extent necessary for safe provision of Services.

6.5 Children & Vulnerable People. We do not provide services to under-18s. If a User reasonably appears to

be a child or vulnerable person, we will request parental/guardian consent and may refuse services if

consent cannot be lawfully obtained.

6.6 Data Retention Periods. Standard retention periods unless legal/regulatory reasons require otherwise: -

PAR-Q / health records: 7 years after last contact - Session notes & progress records: 7 years - Financial

records: 7 years (accounting requirements) - Marketing consents: until withdrawn - CCTV/incident footage:

retained only as required for investigation then deleted (no more than 90 days normally)

6.7 Data Subject Rights. Right to access, rectification, erasure, restriction, objection, portability, and

withdrawal of consent. Requests handled within 1 month unless complex.

6.8 Security Measures. Reasonable technical and organisational measures including encrypted devices,

limited access, secure backups, and staff training.

6.9 International Transfers. Data will not be transferred outside the UK/EEA except with safeguards (e.g.,

adequacy decision, standard contractual clauses).

6.10 Privacy Contact & DPO. Contact for privacy matters: [Insert email]. A DPO is appointed where

required; otherwise privacy enquiries will be handled by the Company’s nominated contact.

Content, Website & Social Media Use – Warnings & Disclaimers

7.1 Content Risk Warning. All Content is guidance only; Users must assess suitability. The Company

refuses liability for harm resulting from reliance on Content, except where caused by the Company’s

negligence.

7.2 Third-Party Links. Links to third-party sites are provided for convenience; we do not endorse or accept

liability for those sites.

7.3 User-Generated Content & Comments. We are not responsible for UGC; we reserve the right to

remove, block or moderate comments and content that are abusive, misleading, or infringe rights.

7.4 Social Media Platform Limitation. Social platforms have their own terms and features; our Content on

those platforms may be subject to platform moderation and limitations.

7.5 No Reliance Clause. Users should not rely on historical Content as a substitute for up-to-date

professional advice.

Intellectual Property & Use Restrictions

8.1 Ownership. All IP (plans, images, branding, logos, videos, written materials) remains the Company’s

property unless expressly assigned in writing.

8.2 Licence to Users. The Company grants a personal, non-exclusive, non-transferable licence to use

materials for personal, non-commercial use only.

8.3 Prohibited Uses. No reproduction, resale, sublicensing, or public performance of Content. No edits or

derivative works without written permission.

8.4 Infringement Claims. The Company will pursue unauthorised use and may seek injunctive relief and

damages.

Health, Safety, Medical & Exercise Guidance

9.1 Pre-Screening. All Users must complete a PAR-Q or medical screening questionnaire prior to any

physical session.

9.2 Medical Clearance. If screening reveals risk factors, written GP clearance is required before

participation.

9.3 Supervision & Scope. Exercises shown in Content or delivered in sessions are either supervised training

methods or demonstration-only formats. Unsupervised Users accept higher risk.

9.4 Equipment Safety. The Company will use maintained equipment and follow manufacturer guidance.

Users are responsible for safe use of personal or venue-provided equipment.

9.5 Incident Reporting & Investigation. All incidents (injury, near-miss, property damage) must be reported

promptly; the Company will investigate and record findings, cooperating with insurers and authorities.

9.6 Limitations on Liability for Physical Injury. The Company cannot exclude liability for death or personal

injury caused by negligence but will limit liability elsewhere as set out in Section 4.

Nutrition & Supplementation Policy

10.1 Non-prescriptive Advice. Nutrition provided is educational and general unless delivered by a

registered dietitian under separate contract.

10.2 Supplements. The Company may discuss supplements; Users are responsible for checking

interactions with medications and suitability. The Company does not endorse illegal or banned substances

and will refuse to assist in procuring them.

10.3 Allergies & Intolerances. Users must disclose allergies. The Company is not liable for allergic

reactions resulting from failure to disclose or from third-party products.

Bookings, Payment, Refunds & Cancellation

11.1 Bookings & Contract Formation - A booking is confirmed only when written/electronic confirmation is

issued. - Verbal agreements do not constitute a binding contract. - The Company reserves the right to

decline bookings where safety, legal compliance, or capacity are concerns. - Users must provide accurate

details at the time of booking. Any undisclosed medical or logistical information affecting the booking may

result in cancellation without refund.

11.2 Payment Terms & Methods - Payment must be completed before sessions unless an approved

payment plan is in writing. - Accepted methods include bank transfer, card payment, direct debit, or online

payment processors. - Late payments may incur: - Statutory interest (8% + Bank of England base rate)

Administrative fees for debt recovery - Suspension of services

11.3 Refund Policy - Digital products and personalised plans are non-refundable once delivered. - Block

bookings are refundable only if sessions have not been started and cancellation occurs within 14 days of

purchase unless bespoke planning has begun. - Refunds may be issued in part where legally required but

may exclude proportional administrative or preparation fees.

11.4 Cancellation & Rescheduling - Minimum 24 hours notice required. - Cancellations made within 24

hours are fully chargeable unless supported by evidence of emergency. - Trainers may reschedule sessions

for safety or operational reasons. In such cases, no cost is incurred by the User.

11.5 No-Show Policy - Failure to attend without notice results in loss of the session and full fee. - Repeated

no-shows may result in refusal of future services.

11.6 Chargebacks & Disputes - Chargebacks deemed fraudulent will result in suspension of all services

and potential legal action. - The Company reserves the right to recover reasonable costs associated with

investigating and contesting invalid chargebacks.

Safeguarding, Vulnerable Persons & Reporting

12.1 Scope - Applies to all interactions where safeguarding concerns may arise, including online messaging,

in-person sessions, public spaces, and third-party venues. - Includes vulnerable adults, adults at risk, and

any individual displaying signs of abuse, exploitation, coercion, or neglect.

12.2 Responsibilities - All staff/contractors must: - Maintain professional boundaries - Avoid inappropriate

communication or physical contact - Report safeguarding concerns immediately to the Company

safeguarding lead

12.3 Recognising Abuse Forms of abuse include physical, psychological, financial, sexual, discriminatory,

organisational, and neglect.

12.4 Mandatory Reporting - All legitimate concerns must be escalated to safeguarding authorities (e.g.,

police, local authority) without delay. - Users may be refused service if risk factors cannot be safely

managed.

12.5 Record Keeping - Reports stored securely for a minimum of 7 years. - Disclosure limited strictly to

those with legal or professional need.

Insurance, Third Parties & Venue/Equipment Risk Allocation

13.1 Company Insurance Coverage - Public Liability Insurance - Professional Indemnity Insurance

Employer’s Liability (if required by law) - Coverage details available upon written request.

13.2 Third-Party Venues - When sessions occur in gyms, rented spaces or parks, responsibility for structural

or environmental hazards lies with the venue/landowner. - The Company is responsible only for training

specific risks.

13.3 Third-Party Contractors - Must supply: - Valid insurance certificates - Proof of qualifications - DBS

checks if required - The Company accepts no liability for unauthorised or rogue third-party actions.

13.4 User-Owned Equipment - Users assume full responsibility for personal equipment used in sessions.

The Company will not inspect or certify equipment not owned by the Company.

Complaints, Disputes & Alternative Dispute Resolution

14.1 Complaints Process - All complaints must be submitted in writing. - Acknowledgement within 3

business days. - Full investigation and response within 14 business days. - Complex cases may require

extended time; Users will be notified.

14.2 Escalation Procedure If dissatisfied with the outcome, Users may escalate to: - Senior management

review - Independent mediation (mutually agreed) - Arbitration where appropriate

14.3 Legal Rights - Users maintain statutory consumer rights. - Legal claims must be brought within the

jurisdiction of England & Wales.

Emergency Procedures, First Aid & Incident Reporting

15.1 Trainer Competency - Trainers must maintain valid First Aid & CPR certification. - Annual refresher

training recommended.

15.2 Emergency Response - Life-threatening emergencies: call 999 immediately. - Minor incidents: first aid

provided within competence limits. - Incident area secured until risk is assessed.

15.3 Incident Reporting - All incidents must be reported within 24 hours. - Serious events must be

documented on formal incident forms. - Where RIDDOR applies, the Company will notify relevant

authorities.

15.4 Post-Incident Procedure - Review to prevent recurrence - Communication with insurers

Accessibility, Equality & Non-Discrimination

16.1 Equality Statement FORGED Lifestyle Limited is committed to equal opportunities and opposes all

discrimination related to: - Age - Disability - Gender or gender reassignment - Race or ethnicity - Religion or

belief - Sexual orientation - Pregnancy or maternity

16.2 Accessibility Commitment - Reasonable adjustments will be considered where feasible. - Users

should notify the Company of accessibility needs in advance. - Outdoor or third‑party venues may have

independent accessibility limitations outside the Company’s control.

16.3 Zero Tolerance Policy - Harassment, bullying, or discriminatory behaviour results in immediate

termination of services without refund.

Force Majeure, Severability & Entire Agreement

17.1 Force Majeure Events Include: - Natural disasters - War, terrorism, civil unrest - Utility or internet

outages - Government restrictions - Epidemics/pandemics - Severe weather preventing safe training

17.2 Effect of Force Majeure - Obligations are suspended during force majeure. - Refunds may be limited to

unused services once the situation stabilises.

17.3 Severability - Invalid clauses do not affect the rest of the agreement.

17.4 Entire Agreement - These policies represent the complete agreement unless supplemented by signed

contracts.

Amendment, Notice & Contact Details

18.1 Right to Amend - The Company may update policies at any time for legal compliance or operational

reasons. - Significant changes will be announced via website or email where appropriate.

18.2 User Responsibility - Continued use of Services or Content after updates constitutes acceptance.

18.3 Official Notice Methods - Email - Website announcements - Written letters (where legally required)

18.4 Company Contact Details

FORGED Lifestyle Limited

Registered Address: 3rd Floor, 86-90 Paul Street, London, United Kingdom

Company Number: 16862048

Email: [email protected]